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Use our secure online booking system below to secure your adventure. Pleasured review our Payment and Cancellation Policies below.

For all tours, please arrive at our office 30 minutes before the tour’s departure time to be outfitted in flotation suits and sign a waiver.

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Payment and Cancellation Policies

Payment and Cancellation Policy For Day Tours and Private Charters

  • Full payment is required at the time of booking.
  • If you must cancel your tour with 14 or more days notice of your tour’s departure date, a full refund is provided
  • If you must cancel your tour with less than 14 days of your tour’s departure date the full amount of the tour is non-refundable.
  • All cancellations must be received by email.
  • In the event that Coastal Rainforest Safaris is unable to operate your tour due to a BC Government imposed non-essential travel advisory during the dates of your trip you will be refunded in full.
  • In the event Coastal Rainforest Safaris has to unexpectedly cancel or delay a tour, for reasons such as high winds or mechanical failure, guests will receive the option to re-schedule or to receive a full refund. Please note, expenses incurred by guests in preparing for a cancelled or re-scheduled tour i.e. travel, hotel. etc. remain your responsibility.

Payment and Cancellation Policy For Multi-Day Packaged Tours

  • A 25% per person deposit is required to reserve your spot(s).
  • Deposits are fully refundable up to 72 hours after your booking. Please notify us by email if cancelling within this 72 hour period for a full refund.
  • Payment of any outstanding balance is due 60 days before the tour’s departure date.
  • If you must cancel your tour with 60 or more days notice of your tour’s departure date, a full refund minus the non-refundable deposit is provided.
  • If you must cancel your tour with less than 60 days of your tour’s departure date the full amount of the tour is non-refundable.
  • All cancellations must be received by email.
  • In the event that Coastal Rainforest Safaris is unable to operate your tour due to a BC Government imposed non-essential travel advisory during the dates of your trip you will be refunded in full.

We strongly recommend all customers purchase travel insurance for their trip that includes coverage for COVID-related cancellations and trip interruptions.

Additional Details to Consider

  • Please do not book before first reading and understanding our Payment and Cancellation Policy. This policy is in effect even if COVID is still impacting travel by your trip date.
  • Please do not book if you expect a refund not provided by our policies, even if COVID affects your travel plans. We highly recommend purchasing trip cancellation insurance.
  • We encourage all our guests to be fully vaccinated. Although proof of vaccination is not currently required for our tours, proof is required for many other activities and services in British Columbia. It is possible that proof of vaccination will be required to join our tours in 2022.
  • If you book and cannot join your tour for any reason, including vaccination status or travel restrictions, our regular Payment and Cancellation Policy applies.
  • You fully assume the risk concerning entry requirements into British Columbia and Canada relating to COVID or otherwise.

For the latest information on travel to Canada including the updated federal requirements and restrictions, please visit the Government of Canada’s Travel and Tourism page.

Port Hardy Whale Watching and Sea Otter Viewing Tours

We are located in Port Hardy at the north end of Vancouver Island.

Well hello 2022! May this year be filled with hope and gratitude. Being on the water makes this happen for us, how about you? ...

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'Walasux̱w ika a̱wi'nagwisa sa T̕łat̕ła̱siḵwa̱la. Such beautiful land and territory we get to take in on our trips. Home and territory of the T̕łat̕ła̱siḵwa̱la! #FirstNationsTerritory #coastalrainforestsafaris #crs #safetrueeducational #gonorthisland #beautifulscenery ...

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Merry Christmas to all of our friends, families, and supports! May your holidays be filled with good memories and peace. G̱ilakas'la from our team! #coastalrainforestsafaris #crs #safetrueeducational #merrychristmas #xmas #peaceful ...

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#Repost @coletteperrasphotography
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Surfs up! An afternoon on the open water with good company and of course some goofball sea lions surfing the day away had to make it into the top picks for 2021! #explorecanada #explorebc @coastalrainforestsafaris #surfsupdude #vancouverisland #sealions #sealionsofinstagram #wildlifeofinstagram
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