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Use our secure online booking system below to secure your adventure. Pleasured review our Payment and Cancellation Policies below.
For all tours, please arrive at our office 30 minutes before the tour’s departure time to be outfitted in flotation suits and sign a waiver. Please note that we may not be able to accommodate all dietary restrictions for bookings made within 18 hours of the trip departure.
Enjoy peace of mind with our all-inclusive tour prices! No additional fees or surprise surcharges at checkout—just a mandatory 5% Goods and Services Tax.
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Payment and Cancellation Policies
Payment and Cancellation Policy For Day Tours, Private Charters, and Multi-Day Packaged Tours
- Full payment is required at the time of booking.
- If you must cancel your tour with 14 or more days notice of your tour’s departure date, a full refund is provided
- If you must cancel your tour with less than 14 days of your tour’s departure date the full amount of the tour is non-refundable.
- All cancellations must be received by email.
- In the event Coastal Rainforest Safaris has to unexpectedly cancel or delay a tour, for reasons such as high winds or mechanical failure, guests will receive the option to re-schedule or to receive a full refund. Please note, expenses incurred by guests in preparing for a cancelled or re-scheduled tour i.e. travel, hotel. etc. remain your responsibility.
We strongly recommend all customers purchase travel insurance for their trip that includes coverage for cancellations and trip interruptions.
Additional Details to Consider
- Please do not book before first reading and understanding our Payment and Cancellation Policy.
- Please do not book if you expect a refund not provided by our policies. We highly recommend purchasing trip cancellation insurance.
- If you book and cannot join your tour for any reason, including vaccination status or travel restrictions, our regular Payment and Cancellation Policy applies.
- You fully assume the risk concerning entry requirements into British Columbia and Canada.
- For the latest information on travel to Canada including requirements and restrictions, please visit the Government of Canada’s Travel and Tourism page.
Port Hardy Whale Watching and Sea Otter Viewing Tours
We are located in Port Hardy at the north end of Vancouver Island.
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